As per UK Trade Laws you have up to 14 days to return the item back to us. The item must be returned to us in resealable condition, with all the accessories, paper work and original receipt. You have the option for refund or an exchange.
Customers returning the item must pay the return postage charge. The item must arrive to us in perfect condition, It is the buyers responsibility to make sure no damage to the item is done during transit.
VARIFOCALS REFUND POLICY
Customers who buy Varifocals online cannot be refunded the amount. Customers who buy Varifocals in store have upto 30 days peace of mind.
We do not exchange or refund Prescription lenses as these are manufactured items according to your requirements (By UK Trade law we are not entitled to refund this as these are customised items) We offer free lenses with all our frames, but these normally cost £20, so if a customer returns the glasses to us because it doesn't suit them, then we have a right to keep the £20 plus any price of upgraded lenses. (for example if you buy glasses from us for £30 which include free lenses, then the refund cost would be £10 plus postage)